Vi Ling jewelry has been created with the utmost love and care. Jewelry Care cards are provided with every order to help prolong the life of each piece. We are not responsible for jewelry that has natural wear and tear over time. We do not offer replacement items.
It is the buyer’s responsibility to inspect all products once they are received.
Refunds will be made in the original form of payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping costs cannot be refunded. Please allow 5-7 business days for the refund to post to your account.
Your order will not be processed without an RMA. Please include the original receipt within the package with the RMA # and reason for refund or exchange. If we haven’t received your return 14 days from the request date, your RMA will no longer be valid or accepted. Items returned must be in the same quality as they were when sent to you.