TERMS & CONDITIONS

Shipping & Returns
We ship worldwide! 

Orders will be processed within 1-3 business days. E-mail confirmation will be sent to recipient once the order has been shipped with tracking confirmation information provided. 

DOMESTIC SHIPPING
Free Domestic Shipping – no promo code needed 
USPS First Class Shipping
3-5 Business days following the orders fulfillment date. 

We are not responsible for missing or stolen packages. 

INTERNATIONAL SHIPPING
USPS First Class International Shipping – $15 flat rate
2-3 weeks following the orders fulfillment date.

POSSIBLE DELAYS
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimated time. 

INTERNATIONAL SHIPPING TERMS & CONDITIONS
All orders shipped internationally may be subjected to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is responsible for all import fees. Vi Ling Designs, LLC are not associated with these fees. If there are any questions about customs charges, please contact your local customs office. 

All shipping charges are non-refundable.
 
 
Refunds & Exchanges
Not happy with your item? We allow 30 days for any return or exchanges. Custom orders are final sale.
As some people may have an allergic reaction to certain materials, please be certain and read all product descriptions very careful before purchase. 

Vi Ling jewelry has been created with the utmost love and care. Jewelry Care cards are provided with every order to help prolong the life of each piece. We are not responsible for jewelry that has natural wear and tear over time. We do not offer replacement items. 

It is the buyer’s responsibility to inspect all products once they are received.

EXCHANGE PROCESS
For an exchange, please contact us via email link to request a Return Merchandise Authorization (RMA) number: Care@vilingdesigns.com 
Your order will not be processed without an RMA. Please include the original receipt within the package with the RMA # and exchange information. If we haven’t received your return 14 days from the request date, your RMA will NO longer be valid or accepted (NO EXCEPTIONS). Items returned must be in the same quality as they were when sent to you.

*Due to the certain nature of some metals may tarnish over time, we are not responsible for exchanges or returns.  Jewelry care products may be purchased on Vi Ling Designs.

RETURN SHIPPING
The customer is responsible for shipping costs. To prevent lost packages, purchasing additional tracking information is suggested. We are not responsible for lost, stolen or undeliverable returned packages. Items are delicate and must be packaged in the original box to ensure it will not have any damages during transit. 

All sales are final for SALE ITEMS, INTERNATIONAL & CUSTOM orders.